Why do I need to verify my identity?

In order for your Smartie account to be fully operational and functional, you will need to complete the verification process of your identity.

This policy is in line with a banking regulation commonly known as 'Know Your Customer’ (KYC) or 'Customer Due Diligence' (CDD) and is the process of a business verifying the identity of its clients. It is simply an anti-corruption and fraud measure.

To verify your account, you will need to submit a selfie and live-pictures of a supported document. If you are logged in, go to Settings → Personal details → Verify My Identity.

In order to meet the requirements for the selfie.

As a regulated financial institution, we are obliged to sufficiently verify our customers. We treat this commitment very seriously, that’s why we have specific policies, processes and guidelines in place, also regarding accepted documents.

All of your personal details and pictures are safely stored in accordance with our Privacy Policy.