❌ How to Cancel My Food Order on Smartie?

We understand that plans can change, and you may need to cancel your food order. Here’s how it works:

🕒 When Can I Cancel?

You can cancel your order only if the restaurant has not accepted it yet.

• ✅ Order Not Accepted Yet: You can cancel your order.

• ❌ Order Already Accepted: You cannot cancel the order once the restaurant has accepted it, as they may have already started preparing your food.

🚨 How to Cancel Your Order

1. Open the Smartie app.

2. Go to the Orders section.

3. Tap on the order you want to cancel.

4. If the restaurant hasn’t accepted it yet, you’ll see a Cancel Order button.

5. Tap Cancel Order and confirm.

If the Cancel button is no longer available, this means the restaurant has already accepted your order and cancellation is not possible.

❓Need More Help?

If you believe your situation is urgent or the order was placed by mistake, please contact us via the support chat as soon as possible. While we can’t guarantee cancellation, we’ll do our best to assist you.

Tip: Always double-check your order before confirming to avoid issues later.